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Customer Service

We want to hear from you! Please feel free to reach out if you need help or have any questions.

 

Phone
9:00AM - 9:00PM EST 
7 days a week
(919) 756-5749
Email
deanna@shop-rich.com

Return Policy

Hopefully you love your purchase, but if for some reason you change your mind, that is perfectly fine!
Please make your return or exchange 14 days from the delivery or purchase date for a full refund.
We do not provide return shipping labels.  You are responsible for any return shipping charges.  Merchandise must be in new, unworn condition with tags in order to be accepted for return or exchange.
 

Shipping Information

Most likely, your order will ship out right away! But it may take up to 48 hours for your order to go out from the time of purchase.  You will receive a notification via email when your order is shipped. 
All packages will ship via the United States Postal Service.  We are not responsible for any lost or stolen packages. 

 

Quality Guarantee 

Please contact us if you have any questions or concerns about your piece!  We gladly offer repair or replacement for any item with a construction defect.  

 

Our collection of gold-plated brass jewelry, Dean Davidson, comes with a 5 year warrantee that covers re-plating and refinishing.

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